Frequently Asked Questions
General Questions
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The staff publishes and distributes an activity schedule each month that outlines upcoming events.
There is a wide variety of activities available, including baking, bingo, outings, cards, gardening, crafts, chapel services, exercise classes, discussion groups, movies, and live entertainment. Special classes are arranged on a regular basis. Willow Creek furnishes most of the supplies for these activities.
Shopping trips to nearby stores, library trips, and other outings are available on a regular basis in addition to special event outings.
Willow Creek provides free scheduled transportation for trips and outings, although there may be a charge for certain events that the resident would pay for.
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You can contact us via email or by phone to ask questions or arrange a visit. We love to have interested people come to visit us and experience our communities first hand.
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The staff can order medications for you. We recommend that residents use the community's contracted pharmacy provider because they provide additional services that are generally unavailable from other providers including:
- The pharmacy is on call 24 hours a day, 365 days a year, to handle emergencies and answer questions.
- The pharmacy provides delivery services at no extra charge, including after hours and on weekends.
- The pharmacy provides an entire system for medication distribution and monitoring.
- The pharmacy provides in-service training for medication technicians minimizes risk of potential errors.
- The pharmacy provides concurrent therapeutic interventions that result in better resident care.
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We request that guest meals be ordered in advance and paid for at the receptionist's desk prior to the meal.
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Situations in which we would no longer be capable of providing services include:
- The resident demonstrated behavior that imposes an imminent danger to self or others
- Refusal to pay, or nonpayment of charges
- The facility can't meet the resident's needs with the available support structure. This may include residents who:
- have Alzheiner's Disease or Dementia and demonstrate behaviors that show they are trying to leave the facility, cause harm to others, or cause the inability to provide staff an accurate description of needs
- are permanently bedfast
- require skilled nursing care or other medical supervision on a 24-hour basis
- require gastrostomy care